The website accessible at www.groclinics.com.au (the Website) is under the ownership and management of Gro International Oceania Pty Ltd ACN 668 651 796 (Gro Clinics) and is licensed for use by its subsidiaries and related entities.

By utilising this website and in acknowledgment of Gro Clinics granting you access to the Website, you consent to the subsequent Terms and Conditions. Together with the Privacy Policy, they regulate your access and usage of the Website.

Gro Clinics holds the authority to update these Terms and Conditions periodically.

1. Who are we?

a) Gro International Oceania Pty Ltd ACN 668 651 796 t/a Gro Clinics Address: Level 10/12 Creek St, Brisbane QLD 4000, Australia Email: info@groclinics.com.au

b) Gro Clinics serves as an omnichannel hair growth solution provider, enabling confidential consultations and treatments with registered Australian medical and health practitioners (Practitioners).

c) Our web content and interactions you have with Gro Clinics representatives (excluding Practitioners) should not be seen as medical advice. It is always advised to seek medical guidance from a Practitioner or your primary physician to ascertain the appropriateness and safety of any medication or treatment for you.

User account

a) To place orders via the Gro Clinics website or to have consultations with Practitioners, you need to register as a user.

b) Each individual is allowed to establish only one user account (Account). Registered users must: (1) be 18 years or older, (2) be an Australian resident, (3) be competent to enter a legally enforceable agreement with Gro Clinics, and (4) consent to these Terms and Conditions.

c) When setting up an Account, users will be prompted to choose a password. Keeping this password confidential falls under your responsibility. In cases of potential unauthorised access, notify Gro Clinics promptly and modify your password.

d) Upon registration, you'll furnish Gro Clinics with personal details, such as your name, age, birthdate, gender, and contact information. Handling of personal data by Gro Clinics aligns with our Privacy Policy. It's pivotal to ensure that the information remains updated and comprehensive.

e) Ensure that all the details shared with Gro Clinics, and Practitioners are precise and complete. This includes disclosing any medications you currently take. Informing your primary physician about prescriptions from Practitioners is your responsibility.

Services

a) Gro Clinics doesn't hold any accountability, nor does it give any guarantees, either explicitly or implicitly, concerning the content of a consultation between you and a Practitioner. Both parties are accountable for the consultation's proceedings and all communication made, be it in-person, via a phone call, or other methods of communication.

b) Practitioners owe you the same responsibilities whether consultations take place face-to-face or via telehealth. Practitioners will document their discussions with you, and it's their duty to securely maintain these records as mandated by law. Gro Clinics will possess copies of notes from your Practitioner in our practice software.

c) There is no assurance from Gro Clinics that an online consultation will be apt for your needs.

Intellectual Property

a) All materials on the Website, encompassing text, data, graphics, trade names, logos, design, layout, downloads, pricing, products, and services (Content) are either owned by or licensed to Gro Clinics. Without the prior written consent of Gro Clinics or as permitted by law, you are prohibited from reproducing, transmitting, adapting, distributing, selling, altering, publishing, or storing Content. All Gro Clinics rights are reserved.

b) 'Gro Clinics' and elements of the Gro Clinics logo are trademarks of Gro Clinics.

c) Any trademarks utilised on the Website to represent third parties and their products are trademarks of those respective parties.

Linking and Third Party Content

a) Without the written permission of Gro Clinics, you're not allowed to link to, frame, or mirror any segment of the Website.

b) The Website might incorporate links to or display content from third parties (Third Party Content), which includes links to websites run by other organisations and individuals (Third Party Websites). Gro Clinics does not control Third Party Content or Third Party Websites. Gro Clinics neither endorses, approves nor provides any guarantee or claim about Third Party Content, Third Party Websites, or the offerings, information, or products available on any Third Party Website, nor regarding the owner or operations of a Third Party Website. Relying on or using Third Party Content or Third Party Websites is at your own discretion and risk.

User Behaviour

a) You shall not:

a. Operate the Website in violation of any relevant laws;

b. Use the Website for business reasons or to compromise Gro Clinics’ competitive standing;

c. Use the Website to harm or offend others;

d. Overburden or disrupt the Website;

e. Share content that:

i. Isn't original to you or might infringe on another's rights;

ii. Could be seen as defamatory, harmful, or inappropriate;

iii. Includes someone's image or personal details without permission;

iv. Is knowingly inaccurate;

v. Is repetitive or unsolicited; or

vi. Provides financial or professional advice.

Without limiting the above, you, or a third party on your behalf, shall also not

f. employ any tools to manipulate the Website's content or extract data, gain insights into the Website’s business methods, or harm the Website's functionality.

If you notice any breaches, please inform us.

b) Gro Clinics may, at its discretion, restrict or suspend users, alter or delete user content without notice.

c) By sharing content on the Website, you give Gro Clinics a non-exclusive, perpetual license to use it, waiving any moral rights per the Copyright Act 1968. However, Gro Clinics won't misuse your health data. Gro Clinics isn't accountable for user-provided content and only endorses its own opinions and advice.

d) You agree to indemnify Gro Clinics and each of the officers, employees, agents, contractors, suppliers and licensors (collectively Associates) of Gro Clinics in respect of any liability, loss or damages (including all legal and other costs on a full indemnity basis) suffered or incurred by them arising (in whole or part) out of the breach of or failure to comply with any of these Terms and Conditions, or any other default or wrongful conduct in relation to the subject matter of these Terms and Conditions, on the part of you or any of your Affiliates.

Cookie Usage

Cookies are small text files stored on your device. We use them to gather aggregate data about Website usage to enhance user experience.

Third-party vendors might display our ads based on your prior Website visits. Cookies don't store personal details.

For managing cookies, consult your browser's guide.

User Content

a) In these terms of use, 'your content' refers to material you submit through the Chat, Website Forms or Email. By doing so, you grant us the right to use your content, for whatever purpose.

b) You grant to us a worldwide, irrevocable, non-exclusive, royalty free licence to use, reproduce, adapt, publish, translate, and distribute your content uploaded to our website through the Chat feature or Website Forms in any existing or future media. You also grant us the right to sub-license these rights and the right to bring an action for infringement of these rights.

c) Any shared information remains confidential between you and Gro Clinics.

d) Ensure your content abides by these Terms and Conditions, and is lawful.

e) We have the authority to alter or delete user submissions but don't routinely monitor them.

f) We will store materials as legally required.

Liability

a) Within law, Gro Clinics isn't accountable for issues arising from your Website use. Please direct health-related inquiries to Practitioners during consultations.

10. Warranty and Disclaimer

a) By using our Website, you accept risks, including potential computer viruses. All implied or explicit warranties related to the Website are disclaimed.

b) You agree to safeguard Gro Clinics and its affiliates against any damage resulting from Website usage.

c) Gro Clinics doesn't guarantee that Website offerings will meet your expectations.

Privacy Policy

a) Gro Clinics’ confidentiality guidelines form part of these terms. By using the Website, you acknowledge our Privacy Policy.

Refund, Shipping, & Delivery Guidelines

a) For telehealth and in-clinic consultations, Gro Clinics may levy a fee, refundable under certain conditions.

b) Via our Website, Gro Clinics provides information on our in-clinic services, subscription-based offerings with recurring charges, and one-off Product purchase options.

c) Subscription cancellations can be processed through your account or by emailing info@groclinics.com.au.

d) Refund specifics are detailed, including cutoff times and exceptions.

e) Prescription Haircare products cannot be returned due to pharmacy standards, but assistance is provided for faulty items.

f) After medical approval, Prescription Haircare products are dispatched by our Partner Pharmacy, usually via Australia Post.

g) Alternately, you can choose a different pharmacy; however, Gro Clinics won't handle the transaction.

Prescription Hair Care Refund Policy

At Gro Clinics, we prioritize transparency and patient care throughout your hair treatment journey. Please review our refund policy for prescription hair care products:

1. Informed Consent

Before starting treatment, patients receive:

• Verbal communication during consultations with a prescribing doctor or nurse practitioner.
• Written materials, such as product information sheets and email summaries.
  
  This ensures you are fully informed about your medication, its intended use, and potential side effects.

2. Side Effects & Refunds

• Prescription medications may cause individual side effects.
• Gro Clinics does not offer refunds for initial prescriptions or treatments due to side effects or lack of guaranteed outcomes.

3. Patient Support & Alternatives

If side effects occur or a medication is deemed unsuitable:

• A clinical review will be conducted by your prescribing doctor or nurse practitioner.
• An alternative oral or topical medication may be prescribed.
• A discount will be offered on the first supply of the alternative treatment.

Important Notes

• Always consult your prescribing clinician regarding side effects or treatment concerns.
• Prescription medications are regulated and subject to strict return/refund guidelines.
• This policy ensures fairness while maintaining safety and regulatory standards.

Governing Laws

These terms and conditions are under the jurisdiction of Queensland, Australia.

d) Refund specifics are detailed, including cutoff times and exceptions.

e) Prescription Haircare products cannot be returned due to pharmacy standards, but assistance is provided for faulty items.

f) After medical approval, Prescription Haircare products are dispatched by our Partner Pharmacy, usually via Australia Post.

g) Alternately, you can choose a different pharmacy; however, Gro Clinics won't handle the transaction.

How to Reach Out

For inquiries regarding these terms and conditions, contact us at info@groclinics.com.au.