Prescription Terms & Conditions

These Terms and Conditions govern your use of the Gro Clinics Prescription Haircare (PHC) service operated by Gro Clinics (Online) Pty Ltd, ABN 36 636 378 517. By booking a consultation or starting a PHC subscription, you agree to these Terms.

We have adopted the Australian Charter of Healthcare Rights.

These Terms should be read alongside our Privacy Policy and Fulfilment, Shipping & Returns Policy.

A. Introduction

B. Our Services

C. Refunds and Returns

D. General

Questions about these Terms? Contact us at info@groclinics.com.au or via phone 0485 840 436.

Fulfilment, Shipping & Returns

This policy applies to prescription medication dispensed by Gro Clinics' Partner Pharmacies and delivered to subscribers of the Gro Clinics Prescription Haircare (PHC) service, operated by Gro Clinics (Online) Pty Ltd.

Questions? Contact us at info@groclinics.com.au.

Ready to explore your options?

If you're considering hair restoration, you can book a 15-minute phone call with a trained Gro Clinics consultant.

We'll walk you through the process, answer general questions, and explain next steps if you're interested in an in-clinic assessment. This call is for general information only and not a medical consultation.

Looking for prescription telehealth? Book here

Prefer a phone call?

CALL US INSTEAD

Prefer a phone call?

CALL US INSTEAD