We're moving to a new system to deliver faster, more reliable service. Here's everything you need to know.
Your treatment continues uninterrupted.
This is an account administration change, not a change to your prescription, your treatment plan, or your relationship with Gro. Everything you need to do is explained below. It takes less than two minutes.
Over the past several months, we've been transitioning to a new client management system that gives our team better tools to look after you. The new system processes orders faster, reduces the potential for manual errors, and allows us to communicate with you in a more personalised and timely way.
To complete your transition to the new system, we need to set up your subscription there directly. This requires you to re-enter your payment details through a new, secure checkout. Your existing subscription is not transferable between platforms.
We appreciate that this is a small step to ask of you, and we've tried to make it as straightforward as possible.
You will have received a secure, personalised link in the email or SMS that directed you to this page. That link takes you directly to your checkout.
Choose the plan and billing cycle that works for you. Your current treatment and pricing are available, and you can also review other billing options at this point if you'd like to.
Complete the secure checkout. Your payment details are processed directly by our payment provider and are never stored by Gro.
Your new subscription is active and your next order will process as normal. Your previous subscription will be closed by our team, so you don't need to do anything else.
Yes, this is an official communication from Gro Clinics. You can verify this in a few ways: this page is hosted on our domain (groclinics.com.au), and the phone number listed throughout this page (0485 840 436) is our standard support line, which you can find on our main website.
If you have any doubt, please call us directly before proceeding. We would rather you take the extra step to verify than feel uncertain about your account security.
Payment details are encrypted and stored securely by your payment provider. They cannot be transferred between platforms. This is a security feature, not an oversight. Re-entering your details once is the only way to establish your subscription in our new system.
This is a one-time step. Once complete, your subscription renews automatically as it does today.
No. Your existing subscription remains active until your new one is confirmed. Our team will close your previous subscription only after your new subscription is successfully set up. There is no gap in your treatment.
No. Your current pricing is available at checkout. If you choose a different billing cycle, the price will reflect that plan's standard rate, which is displayed clearly before you confirm.
No. If your prescription is current and valid, nothing changes clinically. This is purely an account administration step. If your prescription is due for renewal around the same time, your Gro team will be in touch separately to coordinate that.
Our team will follow up with you to help complete the process. We won't simply cancel your subscription without notice.
However, we do need all accounts transitioned by September 2026, so we appreciate you completing this as soon as it's convenient.
Please call us on 0485 840 436 or reply to the email you received. Our support team is available Monday to Friday and will be happy to walk you through anything.
Have questions before you proceed? We're here to help.