Official communication from Gro ClinicsHosted on groclinics.com.auSecure connection
Important Account Notice

We're upgrading your Gro account

We're moving to a new system to deliver faster, more reliable service. Here's everything you need to know.

Your treatment continues uninterrupted.

This is an account administration change, not a change to your prescription, your treatment plan, or your relationship with Gro. Everything you need to do is explained below. It takes less than two minutes.

ABOUT THIS CHANGE

Why are we making this change?

Over the past several months, we've been transitioning to a new client management system that gives our team better tools to look after you. The new system processes orders faster, reduces the potential for manual errors, and allows us to communicate with you in a more personalised and timely way.

To complete your transition to the new system, we need to set up your subscription there directly. This requires you to re-enter your payment details through a new, secure checkout. Your existing subscription is not transferable between platforms.

We appreciate that this is a small step to ask of you, and we've tried to make it as straightforward as possible.

AT A GLANCE

What changes, and what doesn't

What changes

  • Where your subscription is managed (new platform)
  • Your payment details will need to be re-entered once
  • You may choose to update your billing cycle at checkout

What stays exactly the same

  • Your prescription and treatment plan
  • Your pricing (at your current or chosen plan)
  • Your Gro practitioner and support team
  • Your order history and account records
  • Delivery to the same address
YOUR NEXT STEPS

How to complete your account upgrade

1

Click your personal upgrade link

You will have received a secure, personalised link in the email or SMS that directed you to this page. That link takes you directly to your checkout.

2

Select your plan

Choose the plan and billing cycle that works for you. Your current treatment and pricing are available, and you can also review other billing options at this point if you'd like to.

3

Enter your payment details

Complete the secure checkout. Your payment details are processed directly by our payment provider and are never stored by Gro.

4

You're done

Your new subscription is active and your next order will process as normal. Your previous subscription will be closed by our team, so you don't need to do anything else.

FAQ

Our customer support is available Monday to Friday: 8am-8:30pm.Average answer time: 24h

Have questions before you proceed? We're here to help.

HoursMon - Fri, 9am - 5pm AEST